Frequently Asked Questions

Personalisation

Can I personalise my gift?

Yes. Where personalisation is available, enter the baby’s name and any requested custom text in the personalisation field on the product page. Please check all spelling, dates and wording carefully before placing your order.

Does personalisation cost extra?

Personalisation is free on products where the personalisation option is shown.

Delivery

Where do you deliver?

We currently deliver within the UK. Available delivery options and charges are shown at checkout before payment.

Do you offer free delivery?

Qualifying UK orders over £30 receive free standard delivery. Any applicable minimum spend is calculated after discounts.

When will my order arrive?

Many Cashmere Duck products are personalised or made to order. Please check the individual product page for any stated preparation times. Delivery estimates begin once your order has been prepared and dispatched.

Returns and order problems

Can I return a personalised item?

Because personalised and made-to-order products are created especially for you, they can’t normally be returned or exchanged if you change your mind. This doesn’t affect your statutory rights if an item is faulty, damaged, not as described or different from what you ordered.

What if my order is damaged, faulty or incorrect?

Email info@cashmereduck.co.uk as soon as possible with your order number, a description of the issue and clear photographs where appropriate. We’ll review the problem and explain the next steps.

Contact and wholesale

How can I contact Cashmere Duck?

Email info@cashmereduck.co.uk or call 07834 534670. We aim to respond within 24 hours. Please include your order number when asking about an existing order.

Do you work with shops and stockists?

Yes, wholesale enquiries are welcome. Please use our Wholesale page or email info@cashmereduck.co.uk with a little information about your shop.